Empowering Excellence Through Innovation & Precision
This Information Technology Support Service Agreement ("Agreement") establishes the terms and conditions for ongoing technical assistance, troubleshooting, and system maintenance services provided by Alliance for Contractors to its valued members. This agreement ensures reliable technical support with guaranteed response times, comprehensive maintenance services, and professional expertise to protect your business operations.
Alliance for Contractors provides comprehensive IT support services designed to maintain, optimize, and protect your technology infrastructure. Our services encompass both reactive support for immediate issues and proactive maintenance to prevent problems before they impact your business.
Alliance members receive priority support with guaranteed response times based on issue severity. Our commitment to rapid response ensures minimal disruption to your business operations.
| Priority Level | Issue Type | Response Time | Resolution Target |
|---|---|---|---|
| Critical | System down, major security breach | 15 minutes | 2 hours |
| High | Significant functionality impaired | 1 hour | 4 hours |
| Medium | Minor functionality issues | 4 hours | 24 hours |
| Low | General questions, enhancement requests | 8 hours | 72 hours |
As an Alliance for Contractors member, you receive enhanced IT support services that go beyond standard technical assistance. Our integrated approach ensures your technology supports your business growth and operational excellence.
Proactive monitoring and maintenance ensure your systems operate at peak performance with minimal downtime.
Priority response times and expert technicians resolve issues quickly, protecting your productivity.
Regular updates, optimization, and preventive care keep your technology current and secure.
Minimize business disruption through proactive support and rapid issue resolution.
Access to certified technicians and industry experts who understand contractor business needs.
Comprehensive coverage and guaranteed response times let you focus on your core business.
Our primary service delivery method utilizes secure remote access technology to diagnose and resolve issues efficiently. Remote support provides immediate assistance without the delays associated with on-site visits, enabling faster problem resolution and reduced downtime.
When remote resolution is not possible or practical, our certified technicians provide on-site support. On-site services include hardware installation, network infrastructure work, and complex troubleshooting requiring physical access to equipment.
Our proactive approach to IT maintenance prevents problems before they impact your business. Regular maintenance services include:
Alliance for Contractors commits to maintaining the highest standards of service quality and reliability. Our Service Level Agreement guarantees:
Critical and high-priority support is available 24/7/365. Standard business hours support (8 AM - 6 PM, Monday through Friday) applies to medium and low-priority issues unless emergency escalation is required.
Client agrees to provide necessary access credentials, maintain current contact information, implement recommended security measures, and provide reasonable cooperation during service delivery.
Alliance for Contractors' liability is limited to the monthly service fee. Client maintains responsibility for data backups and business continuity planning.
This agreement remains in effect for a minimum term of twelve (12) months, with automatic renewal unless terminated with thirty (30) days written notice.
Emergency Support Hotline: Available 24/7
Business Hours Support: Monday - Friday, 8:00 AM - 6:00 PM
Email Support: [email protected]
Online Portal: Available through member dashboard
By signing below, both parties agree to the terms and conditions outlined in this IT Support Agreement.
Alliance for Contractors:
Signature Date
Client/Member:
Signature Date
Print Name Title
Company Name
This agreement is effective upon execution and supersedes all previous agreements between the parties regarding IT support services.